Process Modelling & Improvement Practice Course, Inclusive AI- (Flexible Schedule)
4 EVENINGS, TUESDAYS AND THURSDAYS (6:30 – 8:30 PM)
Course Overview
A practical, hands‑on program that teaches participants how to understand, document, analyze, and improve business processes using industry‑standard modelling techniques (BPMN, flowcharts, SIPOC, value stream mapping). By the end, participants will be able to create clear, accurate process models and use them to support improvement initiatives. Certificate of Professional Practice will be awarded.
Day 1 — Foundations of Process Modelling
Learning Objectives
- Understand what a business process is and why modelling matters
- Learn key modelling principles and terminology
- Identify process boundaries, inputs, outputs, and stakeholders
Topics
- What is a process?
- Why organizations model processes
- Levels of process documentation (high-level vs. detailed)
- SIPOC (Suppliers, Inputs, Process, Outputs, Customers etc.)
- Introduction to modelling standards (BPMN, flowcharts)
Activities
- Group discussion: “What processes do we interact with daily?”
- Hands‑on: Build a SIPOC diagram for a simple process
- Mini‑exercise: Identify process boundaries and scope
Deliverables
- Completed SIPOC diagram
- Defined process scope for the main case study process
Day 2 — Modelling Techniques & Notations
Learning Objectives
- Learn how to create process flowcharts and BPMN diagrams
- Understand events, activities, gateways, and swimlanes
- Practice modelling simple and medium‑complexity processes
Topics
- Flowchart symbols and rules
- BPMN 2.0 basics
- Swimlane diagrams for roles and responsibilities
- Modelling best practices (clarity, consistency, granularity)
Activities
- Instructor‑led modelling walkthrough
- Hands‑on: Convert a written narrative into a flowchart
- Group exercise: Build a BPMN diagram with swimlanes
Deliverables
- Flowchart of a sample process
- BPMN diagram (Level 1) for the case study process
Day 3 — Process Analysis & Improvement
Learning Objectives
- Analyze processes to identify waste, bottlenecks, and risks
- Apply improvement tools using the process models
- Learn how to validate models with stakeholders
Topics
- Value‑added vs. non‑value‑added activities
- Identifying bottlenecks, delays, rework loops
- Root cause analysis (5 Whys, Fishbone)
- Process validation techniques
- Introduction to Value Stream Mapping
Activities
- Annotate the BPMN diagram with issues and improvement ideas
- Group analysis: Identify improvement opportunities
- Case study: Redesign a problematic process
Deliverables
- Annotated “current state” model
- List of improvement opportunities
- Draft “future state” process model
Day 4 — Advanced Modelling & Final Presentations
Learning Objectives
- Build complete, polished process models
- Present and defend modelling decisions
- Learn how to document processes for organizational use
Topics
- Advanced BPMN elements (optional depending on audience)
- Modelling exceptions and alternate flows
- Process documentation templates
- Communicating process models to stakeholders
Activities
- Hands‑on: Finalize the future‑state model
- Create a process documentation package
- Group presentations: “Before and After” process models
- Peer review and feedback session
Deliverables
- Final BPMN “future state” model
- Process documentation package (narrative + diagram)
- Presentation of improvements
Fees: $400 + HST